Increase client retention
Do your clients always book follow up appointments?
If not could this be because YOU haven’t explained clearly what they need to do?
Have you ever planned your clients end to end experience with you? not just the consultation and the treatment but included time to explain what happens next and how they can pay for it.
Example – When we visit the chiropractor with a problem they explain how the treatment works and that we will be returning to see them for a total of six appointments and we can pay each time we come booking the next appointment from the last. To get what we want we accept this.
Suggestion – put together a flyer that you can use to help you with your explanation, include tips that will support your client in getting the best from your service, and remember to use it after you have completed your client consultation!
Plan what you will say…..“Thank you, now I understand exactly what the problem is I am confident we can help, everyone is different but I would think six one hour consultations will give you the answers you are looking for” then go on to explain payment terms and offer to put the times in the diary to ensure you are free when they need to see you!
This will result in more appointments with less work, increased client retention and you will feel more professional about your business.
